Terms of service

Terms of Service

Welcome to Threaded Heritage. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Information

This website is operated by Threaded Heritage. Throughout the site, the terms "we", "us" and "our" refer to Threaded Heritage. By visiting our site or purchasing from us, you agree to be bound by the terms and conditions set out below. If you do not agree with any part of these terms, you should not use our website or services.

2. Eligibility

You must be at least 16 years old to use this site. If you are under 18, you confirm that you have permission from a parent or legal guardian to make a purchase. By placing an order you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.

3. Product Information

We make every effort to display the colours, images and descriptions of our products as accurately as possible. However, we cannot guarantee that your screen will reproduce colours exactly, and slight variations may occur.

All items are sold as described. Where an item is a retro, concept or fan version rather than an officially licensed product, this is clearly stated on the product page.

4. Pricing and Payments

Prices are listed in your selected currency and include any applicable taxes unless stated otherwise. Shipping costs are calculated separately at checkout. We reserve the right to change prices at any time, although changes will not affect orders that have already been confirmed.

Payments are processed securely through trusted third-party providers such as Stripe and PayPal. Payment information is handled directly by these providers and is never stored on our servers.

5. Order Processing and Shipping

Orders are processed within 3 to 5 business days unless otherwise stated. Shipping times vary depending on your location and the service selected at checkout. Once an order has been dispatched, delivery is the responsibility of the carrier. We are not liable for delays caused by the shipping carrier, customs clearance or events outside of our reasonable control.

6. Returns and Refunds

Our return window is 14 days from the date of delivery. Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect, in which case we will cover return postage. Items marked as final sale are non-refundable. Full details are available in our Return Policy.

7. Account and Personal Information

You agree to provide accurate and current information at checkout. We may contact you by email regarding your order, shipment or account. Your personal information is handled in accordance with our Privacy Policy.

8. Intellectual Property

All content on this website, including logos, images, text and product designs, is the property of Threaded Heritage or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any content for commercial purposes without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Threaded Heritage shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of our website or products. Our total liability in connection with any order is limited to the purchase price of the item in question. Nothing in these terms limits your statutory rights as a consumer.

10. Changes to Terms

We reserve the right to update, change or replace any part of these Terms of Service at any time. Changes will be posted on this page and are effective immediately upon posting. Continued use of the website following any changes constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at contact@threadedheritage.shop and a member of our team will be in touch to assist you.